BECOMING A BUILDING ELECTRICIAN
Self-service staff play an essential role in the smooth running of shops and supermarkets. Responsible for stocking the shelves, this employee ensures that products are well arranged, labelled and in sufficient quantity to meet customers' needs. As well as organising the shelves, they welcome and inform customers, and help to keep the sales area clean and well presented. Versatile and dynamic, the self-service employee actively contributes to customer satisfaction and the shop's brand image.
EDUCATIONAL OBJECTIVES
- Acquire the skills needed to stock shelves and manage inventory.
- Mastering techniques for presenting and arranging products in shop.
- Developing customer service and advice skills.
- Learn the safety, hygiene and quality rules specific to the distribution sector.
- Operating a cash desk.
PUBLIC CONCERNED
Employees
PRE-REQUISITES
No
RATE
3100 €
DURATION OF THE COURSE AND ORGANISATIONAL ARRANGEMENTS
10 days
PLACE OF TRAINING
1436 route de Baduel, 97300 Cayenne
TEACHING RESOURCES AND METHODS
- Theoretical contributions
- Exercises
PROFILES OF THE TRAINER(S)
Trainers specialised in the technical field being taught. They work in the electricity sector. They are in direct contact with the realities of the profession and its development.
TECHNICAL RESOURCES
We take care to provide an appropriate working environment and the technical resources needed for effective learning.
CONTACT
06 94 93 46 32 – 05 94 27 37 27
contact@abondanceformation.com
ACCESSIBLE TO THE DISABLED
If a beneficiary has particular constraints linked to a disability, please contact us beforehand so that we can adapt the action of
training.
ACCESS PROCEDURES AND DEADLINES
Registration on contact@abondanceformation.com / Registration form
COURSE CONTENT
Module 1: Stocking and restocking shelves:
- Receiving and storing goods
- Stocking shelves and restocking in compliance with sales regulations
- Comply with health and safety rules
- Help combat shrinkage
- Applying the company's sustainable development policy
- Carrying out stocktaking operations
- Oral communication in professional situations
- Welcoming and guiding customers around the shop
- Working in a team
- Mastering gestures and postures when carrying loads
Module 2: Running a cash desk
- Customer relations and service at the checkout
- Dealing with customer conflicts
- Carrying out cash transactions
- Apply control and monitoring procedures at the cash desk
- Managing stress at the checkout
