SELF-SERVICE EMPLOYEE
The self-service employee is responsible for stocking and arranging the various items of merchandise on the shelves of a shop, taking into account sales and stock levels.
EDUCATIONAL OBJECTIVES
- Helping to set up and run the sales area.
- Stocking and restocking shelves.
- Operating a cash desk.
PUBLIC CONCERNED
- Jobseekers looking for rapid access to an operational position.
- People who are retraining for careers in distribution or logistics.
- Employees.
PRE-REQUISITES
- Fluency in reading, writing and speaking French (minimum level B1).
- Good interpersonal skills.
- Ability to read, write and count to manage labels, dates, inventories and price displays.
RATE
3500 €
DURATION OF THE COURSE AND ORGANISATIONAL ARRANGEMENTS
70h00 Classroom-based training + 140h00 work placement.
PLACE OF TRAINING
11 rue des Scarabées -ZI Collery II - 97300 CAYENNE
28 Rue Lérol - 97351 MATOURY
20 Rue Thiers 97320 Saint Laurent du Maroni.
TEACHING RESOURCES AND METHODS
- Theoretical contributions
- Case studies
PROFILES OF THE TRAINER(S)
Trainers specialised in the technical field being taught. They are in direct contact with the realities of the profession and its evolution.
TECHNICAL RESOURCES
We make sure that we provide an appropriate working environment and the technical resources to ensure a good working environment.
learning: accessible, quiet, spacious rooms with natural light, air-conditioning, equipped and connected,
up-to-date teaching equipment: computers, video projector, screen.
CONTACT
06 94 93 46 32 - 05 94 27 37 27
contact@abondanceformation.com
ACCESSIBLE TO THE DISABLED
If a beneficiary has particular constraints linked to a disability, please contact us beforehand so that we can adapt the action of
training.
ACCESS PROCEDURES AND DEADLINES
To register, go to contact@abondanceformation.com / Registration form. The average lead time for accessing one of our courses is up to one week before the course starts. This may vary depending on the specific nature of your project, the pre-requisites to be assessed or the length of time required to apply for funding.
ASSESSMENT METHODS
- Knowledge control.
- MCQS.
- Testing.
This training leads to a certificate at the end of the course, as well as a certificate of completion.
success.
COURSE CONTENT
1. Introduction to the profession
- Role and tasks of the Self-Service Employee
- Discover the world of mass retailing
- Shop and department organisation
2. Supplies and shelving
- Receiving goods
- Checking deliveries (quantity, conformity)
- Shelf-stocking techniques (facing, rotation, layout)
- Compliance with the merchandising plan
- Stock management and shortages
3. Date management, hygiene and safety rules
- BBD / BBD / BBD: understanding and checking dates
- Hygiene and food safety rules (HACCP)
- Goods safety and risk prevention on the shelves
- Work postures and prevention of physical disorders
4. Labelling and marking
- Displaying prices and promotions
- Regulatory labelling
- Checking the legibility and conformity of information
5. Self-service customer relations
- Greeting and directing customers on the shelves
- Responding simply to requests
- Adopt a professional and courteous attitude
- Handling simple situations: product breakage, referral to a till or service
6. Organisation and teamwork
- Understanding the hierarchy (floor manager, sector manager, etc.)
- Effective internal communication
- Coordination with the team (cash desk, stock room, shelves, etc.)
7. Health, safety and risk prevention
- In-store safety instructions
- Handling tools (pallet truck, cutter, trolley)
- Waste management and shelf cleanliness
8. Introduction to professional tools
- Reading delivery notes
- Simple use of input terminals / handhelds
- Inventory basics
9. Professionalisation and pace of work
- Managing time and priorities when stocking shelves
- Adapting to working shifts (stocking shelves early in the morning)
- Professional dress, image and in-store behaviour
TRAINING PERFORMANCE
- Satisfaction rate is 90%.
- 100% of beneficiaries complete the training.
NEXT STEPS AND CAREER OPPORTUNITIES
After completing the course, participants will be able to access positions such as :
- Self-service clerk / Shelf stocker
- Multi-skilled retail clerk
- Department clerk (food or non-food)
- In-store order picker
- Facing agent
- In-store logistics employee
