BECOME A CUSTOMER RECEPTIONIST
The receptionist runs and organises a reception and information area. He/she welcomes the public, listens to them and takes their requests, informs them and directs them.
EDUCATIONAL OBJECTIVES
- Be able to welcome and direct visitors and employees
- Be able to handle telephone calls
- Be able to respond to internal and external requests for information
- Answering customers' questions and providing clear information about products, services or procedures.
- Providing guidance and advice to customers.
PUBLIC CONCERNED
General public
PRE-REQUISITES
Know how to read and write correctly.
RATE
3150 €
DURATION OF THE COURSE AND ORGANISATIONAL ARRANGEMENTS
70 h
PLACE OF TRAINING
1436 Route de Baduel 97300, CAYENNE
TEACHING METHODS
Theoretical input and practical exercises that can be used in professional situations.
PROFILES OF THE TRAINER(S)
Trainers specialised in the technical field being taught. They are in direct contact with the realities of the profession and its evolution.
TECHNICAL RESOURCES
We take care to provide an appropriate working environment and the technical resources needed for effective learning.
ASSESSMENT METHOD
Assessment of skills acquired through role-playing.
This training leads to a certificate of completion and a certificate of achievement.
CONTACT
06 94 93 46 32 – 05 94 27 37 27
contact@abondanceformation.com
ACCESSIBLE TO THE DISABLED
If a beneficiary has particular constraints due to a disability, please contact us beforehand so that we can adapt the training programme as far as possible.
ACCESS PROCEDURES AND DEADLINES
Registration on contact@abondanceformation.com / Registration form
COURSE CONTENT
- Sharing and communicating information.
- Filing and archiving files and information stock.
- Using collaborative tools to communicate information.
- Ensuring that visitors and staff are properly guided.
- Handling telephone calls.
- Responding to internal and external requests for information.
TRAINING PERFORMANCE
- Satisfaction rate: 90%.
- 100% of beneficiaries complete the training.
FURTHER CAREER PATHS AND JOB OPPORTUNITIES
Customer relations manager.
Responsible for reception.
Customer advisor.
BTS NDRC - Negotiation and Digitalisation of Customer Relations.
BTS MCO Operational Sales Management.
