CUSTOMER RECEPTIONIST
The receptionist runs and organises a reception and information area. He/she welcomes the public, listens to them and takes their requests, informs them and directs them.
EDUCATIONAL OBJECTIVES
- Be able to welcome and direct visitors and employees
- Be able to handle telephone calls
- Be able to respond to internal and external requests for information
PUBLIC CONCERNED
General public
PRE-REQUISITES
No
RATE
3150€
DURATION OF THE COURSE AND ORGANISATIONAL ARRANGEMENTS
70h
PLACE OF TRAINING
1436 Route de Baduel 97300, CAYENNE
TEACHING RESOURCES AND METHODS
Theoretical input and practical exercises that can be used in professional situations.
PROFILES OF THE TRAINER(S)
Trainers specialised in the technical field being taught. They are in direct contact with the realities
of the business and its development.
TECHNICAL RESOURCES
We make sure that we provide an appropriate working environment and the technical resources needed to ensure the best possible working conditions.
good learning: well-equipped, well-connected classrooms, recent teaching materials
ASSESSMENT METHOD
Assessment of skills acquired through role-playing. This training leads to a certificate at the end of the course and a certificate of achievement.
CONTACT
06 94 93 46 32 – 05 94 27 37 27
contact@abondanceformation.com
ACCESSIBLE TO THE DISABLED
If a beneficiary has particular constraints due to a disability, please contact us beforehand so that we can adapt the training programme as far as possible.
ACCESS PROCEDURES AND DEADLINES
To register, go to contact@abondanceformation.com / Registration form. The average lead time for accessing one of our courses is up to one week before the course starts. This may vary depending on the specific nature of your project, the pre-requisites to be assessed or the length of time required to apply for funding.
COURSE CONTENT
- Sharing and communicating information
- Filing and archiving files and information stocks
- Use of collaborative tools to communicate information
- Visitor and employee orientation
- Handling telephone calls
- Responding to internal and external requests for information.
TRAINING PERFORMANCE
- Satisfaction rate: 90%.
- 100% of beneficiaries complete the training.
FURTHER CAREER PATHS AND JOB OPPORTUNITIES
- BTS in operational sales management
- BTS in Customer Relations Negotiation and Digitisation (NDRC)
