customer receptionist
The receptionist runs and organises a reception and information area. He/she welcomes
the public, listening to them and taking their requests, informing and directing them.
EDUCATIONAL OBJECTIVES
- Be able to welcome and direct visitors and employees
- Be able to handle telephone calls
- Be able to respond to internal and external requests for information
- Answering customers' questions and providing clear information on products, services or products of interest.
procedures. - Providing guidance and advice to customers.
PUBLIC CONCERNED
Employees
PRE-REQUISITES
No
RATE
3150 €
DURATION OF THE COURSE AND ORGANISATIONAL ARRANGEMENTS
5 days
PLACE OF TRAINING
28 rue Lérol 97351 Matoury.
1436 route de Baduel, 97300 Cayenne
TEACHING RESOURCES AND METHODS
- Theoretical contributions
- Practical work experience.
PROFILES OF THE TRAINER(S)
Trainers specialised in the technical field being taught. They work in the electricity sector. They are in direct contact with the realities of the profession and its development.
TECHNICAL RESOURCES
We take care to provide an appropriate working environment and the technical resources needed for effective learning.
CONTACT
06 94 93 46 32 – 05 94 27 37 27
contact@abondanceformation.com
ACCESSIBLE TO THE DISABLED
If a beneficiary has particular constraints linked to a disability, please contact us beforehand so that we can adapt the action of
training.
ACCESS PROCEDURES AND DEADLINES
Registration on contact@abondanceformation.com / Registration form
COURSE CONTENT
- Sharing and communicating information
- Filing and archiving files and information stocks
- Use of collaborative tools to communicate information
- Visitor and employee orientation
- Handling telephone calls
- Responding to internal and external requests for information.
